(Mobile library) Implementing Service Quality based on ISO/IEC 20000






 | #6214175 in Books |  2011-05-03 | Original language:English | PDF # 1 |  8.50 x.24 x5.51l,.30 | File Name: 1849281920 | 112 pages

||0 of 0 people found the following review helpful.| Useless|By Over 50 and Lovin' It|Absolutely useless. Doesn't do much of anything but give definitions of the processes. Doesn't state what the requirements are, doesn't go into detail about what you need to do, what evidence you need to create. Save your money and apply it to buying the ISO Standard document.|0 of 1 people found the following review helpful.|About the Author|Michael Kunas is an ISO/IEC 20000 Lead Auditor and ITSM Consultant with over 15 years' experience in all areas of computer science. He has many years' experience as a worldwide consultant, lecturer and conference speaker on the topic of ISO/IEC

ISO/IEC 20000 is an important international standard for IT service providers. Implementation and certification will improve your business processes and practices and will reassure your customers that your company is efficient, reliable and trustworthy. Customers will return because they know from experience that your service is second to none. Potential customers will look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book wi...


[PDF.ii41]  Implementing Service Quality based on ISO/IEC 20000
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